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These Conditions of sale are valid for any orders placed at Orlandosidee | Owner Carola Berardi; Alt - Tempelhof 23-25; 12103 Berlin;Germany via the Internet Shop www.orlandosidee-gewuerze.de. Or by E-mail, Telephone or Fax.
Placing an order for any of our products implies the acceptance of the general conditions of sale that follow.
No minimum Order . Transportation cost will be added to each order. The following transportations costs are charged.
Transportation cost for orders delivered inside Germany:
Transportation cost for orders delivered inside EU 1:
EU 1 : Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria
EU 2 : Italia, Poland, Slovenia, Spain, Czech Republic, Hungary
Transportation cost for orders delivered inside EU 3:
EU 3 : Estonia, Croatia, Latvia, Lithuania, Portugal, Sweden, Slovakia
Transportation cost for orders delivered inside EU 4:
EU 4 : Bulgaria, Finland, Ireland, Romania
On receiving your order we will immediately sent confirmation (fax, e-mail) with shipping costs. This confirmation is valid for 14 days.
After the payment is received we will ship withing 1 working day the order by Hermes Logistic / DHL (insured transport). Delivery Time depends on the courier. (Approximate Delivery Time for Europe: 2- 8 Working days. Approximate Delivery Time for Europe: Germany 3 Working days.)
Claims- Warranties-Returned Goods
Any complaints should be made in writing within 48 hours of receipt of the goods.
It is the client's responsibility, on receipt of the goods, to report any anomaly (package damage, breakages, leakage,etc.) by recording it on the consignment note. Within 48 Hours, the customer will then confirm the anomaly by mail to the courier including a copy of the declaration for OrlandosIdee.
The customer is protected by our guarantee of quality. The shipping costs for replacement of items returned due to damage to OrlandosIdee will be covered by us. Shipping cost for goods returned for any other reason will be paid by the customer. Reimbursement for the order will be made in the two weeks following receipt of the returned goods.
For orders that cannot be delivered by the Courier and returned to us, due to the customers fault of transmitting a wrong address, being absent or not accepting the package we do not return the shipping charges. If the customer likes us to sent the package again to another address delivery charges of 13,90 Euro are due.
Tel: 00 49 30 720 11 318 Fax : 00 49 30 792 81 89; E-mail : info@orlandosidee.de
Place of court: Germany , Berlin
You have the right to withdraw from your contractual declaration within 14 days without giving any reason in text form (e.g., letter, fax, email). The withdrawal period is 14 days starting from the day after you receive this information in text form, but not before the goods are received by the recipient. To exercise your right of withdrawal, you must inform us: Orlandosidee, Proprietor: Carola Berardi - Alt-Tempelhof 23-25, 12103 Berlin - Germany - Fax: 0049 30 792 81 89 - Email: info@orlandosidee.de, through a clear written declaration about your decision to withdraw from this contract. You may use the attached sample withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient to send the notification of exercising the right of withdrawal before the withdrawal period expires.
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we receive your notification of withdrawal from this contract. We will use the same payment method that you used in the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement. We may refuse reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to Orlandosidee - Proprietor: Carola Berardi, Alt-Tempelhof 23-25, 12103 Berlin, without undue delay and in any event no later than fourteen days from the date on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. End of the withdrawal information.
If you wish to withdraw from the contract, please complete this form and send it back to us:
To:
Orlandosidee Proprietor: Carola Berardi
Alt-Tempelhof 23-25
12103 Berlin
Tel: +49 30 720 11 318
Fax: +49 30 792 81 89
service(@)orlandosidee.de
Inh. Carola Berardi
Fax: +49 30 7928189
we speak english: 8 a.m -5 p.m
from Monday - Friday
